Spice Mobile operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details, including your name, address, billing address, shipping address, phone number, and email address.
- Financial information, including payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details. Payment information may be processed by third-party payment processors and may not be stored directly on our servers.
- Account information, including your username, password, preferences, and settings.
- Transaction information, including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel, as well as your past transactions.
- Communications with us, including information you provide when contacting customer support or otherwise communicating with us.
- Device information, including information about your device, browser, operating system, network connection, IP address, and other unique identifiers.
- Usage information, including information regarding your interaction with the Services, including how and when you interact with or navigate our website.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you, including when you create an account, visit or use the Services, place an order, communicate with us, subscribe to communications, or otherwise provide us with your personal information.
- Automatically through the Services, including from your device when you use our website, and through the use of cookies, pixels, analytics tools, and similar technologies.
- From our service providers, including when we engage third parties to provide technology, payment processing, analytics, hosting, customer support, fulfillment, shipping, security, or other services on our behalf.
- From our partners or other third parties, including advertising, analytics, payment, shipping, and other service providers.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your personal information to provide you with the Services, including to:
- Process and fulfill your orders.
- Process payments and transactions.
- Arrange shipping and delivery.
- Process returns, refunds, and exchanges.
- Create, maintain, and manage your customer account.
- Remember your preferences and items you are interested in.
- Send notifications related to your account and orders.
- Provide customer support.
- Enable you to post product reviews.
- Recommend products that may be relevant to your interests or previous purchases.
- Improve and personalize your shopping experience.
- Maintain and improve the functionality, performance, and security of our website.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or other permitted communication methods.
We may also use information about your activity on our website, such as products viewed, products added to your cart, or previous purchases, to show you advertisements for our products or services on our website or through third-party advertising platforms.
Where required by applicable law, we will obtain the appropriate consent before sending promotional communications or using personal information for certain advertising purposes.
You may opt out of promotional communications at any time using the unsubscribe option included in our marketing communications.
Security and Fraud Prevention
We use personal information to:
- Authenticate customer accounts.
- Maintain a secure shopping and payment experience.
- Detect, investigate, and prevent fraudulent, illegal, unsafe, or malicious activity.
- Protect our website, business, customers, and other users.
- Monitor potentially unauthorized access or activity.
- Comply with applicable security requirements.
If you create an account with us, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other account access information with anyone else.
Communicating With You
We use your personal information to:
- Respond to customer inquiries.
- Provide customer support.
- Provide order and shipping updates.
- Respond to requests relating to returns, refunds, exchanges, or warranties.
- Maintain our business relationship with you.
Legal Reasons
We may use personal information to comply with applicable laws and regulations or respond to valid legal processes, including requests from law enforcement or government agencies.
We may also use personal information to investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms, policies, or applicable laws.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, subject to this Privacy Policy and applicable law.
Such circumstances may include:
- Service providers and technology providers, including WordPress, WooCommerce, hosting providers, payment processors, analytics providers, customer support providers, cloud storage providers, fulfillment providers, shipping carriers, security providers, and other vendors that perform services on our behalf.
- Payment processors, where necessary to process and complete your transactions.
- Shipping and fulfillment providers, where necessary to deliver your purchases and process returns or exchanges.
- Business and marketing partners, where permitted by applicable law, to provide marketing, advertising, analytics, or other business services.
- When you direct or consent to disclosure, such as when you request that we share information with a third party or use social media features, integrations, or other third-party services.
- Within our corporate group or with affiliates, where applicable.
- In connection with a business transaction, such as a merger, acquisition, sale of assets, financing, reorganization, or bankruptcy.
- For legal and safety purposes, including responding to subpoenas, court orders, search warrants, government requests, or other legal obligations, and protecting or defending our Services, business, rights, customers, or others.
Third-party service providers may process your information in accordance with their own privacy policies and applicable laws.
Relationship With WordPress and WooCommerce
Our website is built and operated using WordPress and WooCommerce.
WordPress and WooCommerce provide the software and e-commerce functionality that enable us to operate our website, manage products and orders, maintain customer accounts, process transactions, and provide other e-commerce features.
Personal information submitted through our website may be processed by WordPress, WooCommerce, our hosting provider, payment processors, security providers, analytics services, shipping providers, and other third-party services that we use to operate and maintain the website.
Payment information may be transmitted directly to third-party payment processors depending on the payment method you select. We do not necessarily store complete payment card information on our own servers.
Third-party services integrated with our website may collect or process information according to their own privacy policies and terms.
For more information about WordPress and WooCommerce, please review their respective privacy policies and documentation.
Cookies and Similar Technologies
We may use cookies and similar technologies to operate, secure, and improve our website.
Cookies may be used to:
- Keep products in your shopping cart.
- Remember your preferences.
- Maintain your customer account and login session.
- Process and complete purchases.
- Understand how visitors use our website.
- Analyze website performance.
- Detect and prevent fraud or security threats.
- Provide relevant advertising and marketing where permitted.
- Improve the functionality and user experience of our Services.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website, including shopping cart, checkout, login, and other features.
Third-Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties.
If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.
We do not guarantee and are not responsible for the privacy or security of such third-party websites, including the accuracy, completeness, or reliability of information found on those websites.
Information you provide on public or semi-public platforms, including information shared through third-party social networking platforms, may be viewable by other users of those platforms and may be subject to the privacy policies and terms of those third parties.
Our inclusion of third-party links does not, by itself, imply an endorsement of the content, services, owners, or operators of those platforms.
Children’s Data
The Services are not intended to be used by children.
We do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.
If you are a parent or legal guardian and believe that a child has provided us with personal information, you may contact us using the contact details provided below and request that the information be deleted, subject to applicable law.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” personal information of individuals under 16 years of age, as those terms may be defined under applicable privacy laws.
Security and Retention of Your Information
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.
However, no security measures are perfect or impenetrable, and we cannot guarantee absolute or “perfect” security.
Information transmitted over the internet may not be completely secure while in transit. We recommend that you avoid sending sensitive or confidential information through unsecured communication channels.
How long we retain your personal information depends on various factors, including whether we need the information to:
- Maintain your customer account.
- Provide our Services.
- Process or maintain records of transactions.
- Comply with legal and regulatory obligations.
- Resolve disputes.
- Prevent fraud or abuse.
- Enforce our agreements, policies, or other legal rights.
When personal information is no longer reasonably required for these purposes, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below regarding your personal information.
These rights are not absolute and may apply only in certain circumstances. In some cases, we may decline a request as permitted or required by applicable law.
Right to Access / Know
You may have the right to request access to personal information that we maintain about you.
Right to Delete
You may have the right to request that we delete personal information we maintain about you, subject to applicable legal exceptions.
Right to Correct
You may have the right to request that we correct inaccurate personal information that we maintain about you.
Right of Portability
You may have the right, in certain circumstances, to receive a copy of your personal information in a portable format or request that it be transferred to another organization.
Right to Opt Out of Sale or Sharing for Targeted Advertising
Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of your personal information or the processing of personal information for certain forms of targeted advertising, as defined by applicable privacy laws.
Where applicable, you may exercise these rights by contacting us using the information provided below.
If your browser or device provides a recognized privacy preference signal, such as the Global Privacy Control (GPC), we may process that signal in accordance with applicable law.
Managing Communication Preferences
We may send promotional emails or other marketing communications to you where permitted by applicable law.
You may opt out of receiving promotional communications at any time by:
- Clicking the unsubscribe link included in our promotional emails; or
- Contacting us using the contact information provided below.
If you opt out of promotional communications, we may still send you non-promotional communications, including information about your account, purchases, payments, shipping, returns, refunds, security, or other transactions.
Exercising Your Privacy Rights
You may exercise applicable privacy rights by contacting us using the contact information provided below.
We may need to verify your identity before processing certain requests, as permitted or required by applicable law.
Where permitted by law, you may designate an authorized agent to submit a request on your behalf. We may require proof that you have authorized the agent to act for you and may also require you to verify your identity directly with us.
We will respond to valid requests within the time period required by applicable law.
We will not discriminate against you for exercising privacy rights available to you under applicable law.
Complaints
If you have concerns or complaints about how we collect, use, or process your personal information, please contact us using the contact details provided below.
Depending on where you reside, you may also have the right to lodge a complaint with the applicable data protection or privacy authority in your jurisdiction.
International Transfers
Please note that we may transfer, store, and process your personal information outside the country in which you reside.
Our service providers and business partners may operate in different countries and jurisdictions.
If we transfer personal information from the European Economic Area or the United Kingdom to countries that have not been determined to provide an adequate level of protection, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent mechanisms recognized under applicable UK law, where required.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, technology, legal requirements, regulatory requirements, or other operational reasons.
When we make changes, we will post the revised Privacy Policy on this website and update the “Last updated” date at the beginning of this policy.
Where required by applicable law, we will provide additional notice regarding material changes.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any applicable privacy rights, please contact us:
Business Name: SURESH ENTERPRISE INC
Website: Spice Mobile
Phone: +1 954-666-2629
Email: info@spicemobileusa.com
Address: 2351 NW 74TH Avenue, Miami, Florida – 33122, United States
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