Payment Policy
← PoliciesAccepted cards, how the payment is processed, when the money leaves your account and how it comes back.
Accepted payment methods
We accept Visa, Mastercard and American Express. Card payments are processed by Stripe; the card details are entered on Stripe’s payment form, not on our servers.
Every price on the store is in US dollars.
Express checkout
Where the browser and device support it, Stripe presents express wallets such as Apple Pay and Google Pay at checkout. The same card rules apply; the wallet is only a faster way to enter the same payment.
When you are charged
The payment is authorised when you place the order and captured when the order is accepted. Your bank may show the authorisation as a pending amount before the capture appears.
Declined or failed payments
No order is created until the payment succeeds. If a card is declined, nothing is charged and you can try another card — the bag keeps the items until the payment goes through.
Card security
We do not see or store full card numbers. Stripe handles the card data, the 3-D Secure step where your bank requires it, and the fraud checks that run before an order is accepted.
Refunds
A refund goes back to the card that paid for the order. We issue it; the time it takes to appear is set by your bank or card issuer. Cancellations and warranty outcomes both follow this route.
Questions about a payment
If a charge looks wrong, contact the team with the order number before opening a dispute with the bank — most authorisation differences settle on their own within a few days, and a dispute freezes the order while it is open.
Related pages
Still need a hand?
Every request is carefully reviewed. Our US-based support team personally handles genuine enquiries during business hours.
