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How an order is processed, handed to a carrier and tracked — and what to do when a parcel is late or damaged.

Rates Awaiting confirmation Tracking Emailed after dispatch Problem Claims section below
About 2 min read Updated 20 Oct 2026

Thank you for shopping at Spice Mobile. We are committed to providing a clear and customer-friendly shopping experience. This policy outlines our order processing and shipping procedures for domestic orders.

1. Order Processing

  • Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays).
  • Orders placed after 12:00 PM EST or on weekends/holidays are processed the next business day.
  • You will receive an email confirmation with tracking details once your order ships.

2. Shipping Information

Awaiting confirmation

Carrier options, delivery windows and shipping rates are being confirmed. No delivery time, rate or coverage promise is made on this page until they are.

Note: Shipping timelines begin after the order is processed.

3. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email.
  • You can also access tracking information via your account on the Spice Mobile website.

4. Shipping Issues & Claims

  • Lost or Damaged Items: Report it as soon as you notice, and keep the packaging.
  • Wrong Item Received: We will send the correct item and arrange collection of the wrong one.
  • Claims are subject to carrier validation and our internal review.

Note: All claims are subject to carrier policies and our Return and Refund Policy. We are not responsible for losses or damages caused by incorrect shipping addresses provided by you.

5. Address Accuracy

  • Customers are responsible for providing accurate shipping information.
  • If a package is returned due to an incorrect address, re-shipping fees may apply.

6. Regulatory Notices

  • We comply with all applicable U.S. shipping laws and carrier policies.
  • Recent changes to U.S. trade policies, including tariffs on imports from certain countries (e.g., China, Vietnam), may affect international shipping costs and delivery times. We work with our carriers (FedEx, UPS, DHL, USPS) to minimize disruptions, but you may be required to pay additional duties or fees at delivery. We will notify you at checkout if your order is subject to these changes.

Note: For the latest information on tariffs or customs requirements, contact us or check with your local customs authority.

7. Contact Us

If you have any questions about our policies or your order:

  • Email: sales@spicemobileusa.com
  • Support Page:
  • Address: 3337 NW 74th Avenue, Doral, FL 33122

Related pages

Policy · Orders Returns & Refunds What is not a return, and which route applies when something is actually wrong. Open Policy · Orders Cancellation Policy When an order can still be stopped, and what happens once it has already shipped. Open Policy · Orders Payment Policy Accepted cards, how Stripe processes the payment and how a refund comes back. Open Policy · Legal Warranty Policy The one-year manufacturer cover: who repairs the device, what is included and how to claim. Open Policy · Legal Privacy Policy What we collect, why we collect it, who we share it with, and the rights you can exercise. Open

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