Returns & Refunds
← PoliciesSpice Mobile does not offer returns. Here is what that means, and which route applies when something is actually wrong.
Our position on returns
Spice Mobile does not offer returns. Once a device has been delivered, we do not accept it back for a refund or an exchange because you changed your mind, ordered the wrong colour, or found it cheaper elsewhere.
That is a deliberate policy, not an oversight, and we would rather say it plainly here than have you discover it after delivery.
Spice Mobile does not accept returns. There is no change-of-mind return window, no exchange for a different colour or model, and no refund for a delivered device because you changed your mind.
What this does not affect
Not offering returns does not remove the cover that comes with the device, or the rights the law gives you. These are separate routes and they still apply:
- Manufacturer warranty. Every device carries a one-year limited warranty from Apple or Samsung. Faults in materials or workmanship are handled under that warranty, not as a return.
- A device that arrives faulty or damaged. If the device is dead on arrival, physically damaged in transit, or is not the model you ordered, contact us before you set it up. We will put it right.
- Your statutory rights. Nothing on this page limits any right you have under applicable consumer law.
If you received the wrong item
Tell us as soon as you notice, and do not activate or set up the device. Send your order number and a photo of the box label and the sealed device. We will arrange the correct item and the collection of the wrong one — this is our error to fix, not a return.
If the device arrived damaged
Photograph the packaging before you open it further, then photograph the device. Send both to our team with the order number. Transit damage is a claim we handle with the carrier; it is not treated as a change-of-mind return.
Making a warranty claim instead
Warranty service is performed by the manufacturer. Have your invoice or order number and the device serial number or IMEI ready, then follow the steps on the warranty page. We can help you start the claim.
Cancelling before delivery
If your order has not shipped yet, contact us and we will confirm whether it can still be cancelled. Once it has shipped, cancellation may not be possible.
Questions about this policy
Call 1-305-988-3308, message us on WhatsApp, or email sales@spicemobileusa.com during business hours (Monday–Friday, 9:00 AM – 5:00 PM EST).
Related pages
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