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Cancellation Policy

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When an order can still be stopped, what happens once it has shipped, and how the money comes back.

Before dispatch usually cancellable After dispatch cannot be cancelled Refund original payment method
About 2 min read Updated 31 Oct 2026

Before your order is dispatched

If the order has not left the warehouse, contact us and we will confirm whether it can still be cancelled. A cancellation is only final once we confirm it — placing a second order does not cancel the first.

There is no self-serve cancel button on the order yet. The team checks the warehouse status and replies with a yes or a no, not a “we will see”.

Once the order has shipped

An order that has been handed to the carrier cannot be cancelled. From that point the delivery routes apply: if the parcel is late or damaged, use the shipping policy; if the device itself is faulty, use the warranty.

Refusing a delivery at the door does not cancel the order. The parcel returns to us as an unclaimed shipment and the same delivery and warranty rules apply.

How to request a cancellation

Send the request to the team with the details we need to find the order:

  • The order number from the confirmation email.
  • The name on the order, if it differs from yours.
  • What you want cancelled — the whole order or one item.

Call 1-305-988-3308, message us on WhatsApp, or email sales@spicemobileusa.com during business hours.

Part of an order

Where an order contains more than one item, we cancel what has not shipped and leave the rest in place. The packing status decides which is which; we tell you before anything is changed.

Refunds after a cancellation

A confirmed cancellation is refunded to the original payment method. The refund is issued by us; how quickly it appears is set by your bank or card issuer, not by the store. We will tell you the date the refund was issued so you can chase it with them if it does not arrive.

Questions about a cancellation

If a request has had no reply, reply to the same thread with the order number rather than opening a new one — it keeps the history in one place and the team can see what was already checked.

Related pages

Policy · Orders Shipping & Delivery Order processing, carriers, delivery and what to do when a parcel is late or damaged. Open Policy · Orders Payment Policy Accepted cards, how Stripe processes the payment and how a refund comes back. Open Policy · Orders Returns & Refunds What is not a return, and which route applies when something is actually wrong. Open Policy · Legal Warranty Policy The one-year manufacturer cover: who repairs the device, what is included and how to claim. Open Policy · Legal Terms & Conditions The rules that apply when you browse the store, place an order or use a device bought from us. Open

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Every request is carefully reviewed. Our US-based support team personally handles genuine enquiries during business hours.

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