Congratulations on your new phone! This guide walks you through activating and setting up your Samsung or Apple device in a few minutes. If you get stuck at any step, our support team is happy to help.
Before you start
- Charge your phone to at least 50%
- Have a Wi-Fi connection ready
- Have your SIM card (or eSIM details from your carrier) on hand
- Know your Apple ID or Google/Samsung account login
- If switching from an old phone, back it up first
Activating an iPhone
- Insert your SIM card using the SIM tray tool, or have your eSIM QR code ready.
- Hold the side button until the Apple logo appears.
- Follow the “Hello” screen: choose your language and country or region.
- Use Quick Start to transfer data from your old iPhone, or choose “Set Up Manually.”
- Connect to Wi-Fi. Your iPhone contacts Apple (and your carrier) to activate automatically.
- Set up Face ID or Touch ID and a passcode.
- Sign in with your Apple ID and restore from iCloud or your old device if you want.
Activating a Samsung Galaxy
- Insert your SIM card, or have your eSIM details ready.
- Hold the side key until the screen lights up.
- Choose your language and accept the terms.
- Connect to Wi-Fi.
- Sign in with your Google account (and optionally a Samsung account).
- Use Smart Switch to copy data from your old phone, or set up as new.
- Set a screen lock and biometrics, then finish the setup prompts.
Activating your SIM or eSIM
- Physical SIM: Most carriers activate automatically once it’s inserted. Some require a call or an online activation step, so check the instructions that came with your SIM.
- eSIM: Go to Settings, then Cellular (iPhone) or Connections > SIM manager (Samsung), and scan the QR code from your carrier.
- Make sure your phone is unlocked or locked to the carrier you’re using. We list the lock status on every product page.
Troubleshooting
| Problem | Try this |
|---|---|
| “No Service” or “Invalid SIM” | Restart the phone, reseat the SIM, check that your carrier has activated your plan |
| Activation screen stuck | Check Wi-Fi, restart, and try a different network |
| iPhone shows “Activation Lock” | Sign in with the previous Apple ID, or contact us right away with your order number |
| Samsung asks for a previous Google account (FRP) | Sign in with the Google account that was last on the phone; contact us if it’s not yours |
| Phone won’t turn on | Charge for 30 minutes with the original cable and adapter, then hold the power button for 10+ seconds |
Still need help? Contact our support team with your order number and we’ll get you up and running.